Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team immediately with your order number. We recommend contacting us as soon as possible, as orders in processing cannot always be intercepted before shipment.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:

• In its original packaging
• Unused and in the same condition as when you received it
• Accompanied by the original receipt or proof of purchase

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you've completed these steps and still have not received your refund, please contact us with the following information:

• Your order number
• The date of your purchase
• The amount of the refund
• The payment method used

We will investigate the matter and work with you to resolve it promptly.

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